Retailers, Shoppers Are All About BOPIS and BORIS Retailers are understanding the importance of enabling these fulfillment options to eliminate the pains of shipping and processing, but how can a sound BOPIS and BORIS strategy ensure that they deliver a seamless purchase and return experience that actually drives customer loyalty and improves the bottom line?
3 Ways to Grow Customer Loyalty Via Omnichannel CX For retailers exploring how to increase customer loyalty by successfully guiding their customers through the new blend of digital and physical communication channels, here are three vital characteristics to include in their omnichannel strategies. www.mytotalretail.com
Value for Their Money Keeps Shoppers Coming Back Mundane concerns like getting a quality product or service at a good price are still the biggest drivers of brand loyalty for US internet users. www.emarketer.com