Demand for Fast and Innovative Delivery Persists amid the Pandemic Frictionless commerce, a trend permeating many facets of the customer journey today, leverages technology to improve the retail experience by saving people time and hassle. And arguably the most competitive battleground in frictionless commerce is in fast and free ecommerce delivery. www.emarketer.com
Amazon Continues to Entice Consumers with Free Shipping, Even for Simple Toiletries Most consumers want a product delivered the second they order it, and Amazon is betting on that behavior to drive more sales by offering free one-day shipping on Prime-eligible products. An October 2019 CivicScience survey found that a plurality of US internet users
Daily Forecast: Click-and-Collect Paying Off for Traditional Retailers in the US eMarketer senior forecasting analyst Cindy Liu explores our latest US retail ecommerce figures and the winning impact of click-and-collect for brick-and-mortars. www.emarketer.com
Retailers, Shoppers Are All About BOPIS and BORIS Retailers are understanding the importance of enabling these fulfillment options to eliminate the pains of shipping and processing, but how can a sound BOPIS and BORIS strategy ensure that they deliver a seamless purchase and return experience that actually drives customer loyalty and improves the bottom line?
How retailers can thrive in the age of Amazon Simon Hay, Outra CEO, explains why the day to day job of delighting customers has to be delivered by ruthlessly efficient, smart, agile technology if you are to compete on an equal cost basis. www.retailcustomerexperience.com
UK shoppers fail to pick up a surprising number of click & collect orders. But retailers, eager to solve the last-mile challenge, should focus on making the fulfillment option more appealing, instead of abandoning it altogether. www.forbes.com
Gen Zers Are Turning to BOPUS for Instant Gratification “Buy online, pick up in-store” is a retail service that a dominant proportion of today’s youngest consumers are taking advantage of, according to Package Concierge. Nearly two-thirds of US Gen Z shoppers, surveyed by the mailbox tech company in May 2019, reported using BOPUS within the
Deliveroo abandons Germany Meal delivery service Deliveroo is quitting the German market as of this Friday. The company says it wants to focus on better-performing markets. www.retaildetail.eu
