How to participate in the ‘experience economy’ in 2020 Elisabeth Zornes, chief customer officer at Zendesk, explains why competing on price alone will not work anymore for the retailer. You’ve got to design the conditions for brand loyalty and companies are rising to the top by differentiating with customer experience. www.retailcustomerexperience.com
How would your CFO measure customer engagement and experience? Jean Belanger, co-founder and CEO of Cerebri AI, zeroes in on how artificial intelligence and a data-driven approach can help brands understand customer engagement and, at the same time, optimize financial success. www.retailcustomerexperience.com
8 Tips for Social Media Customer Service [Infographic] In 2020, its time to give social customer service more dedicated focus. Check out these tips on how to improve your customer engagement and assistance efforts. www.socialmediatoday.com
How to create a customer experience strategy: A tactical guide 81% of companies expect to focus more on CX, but half say they aren’t sure where to start. Learn how to create a customer experience strategy in three phases. www.the-future-of-commerce.com
Are Retailers Ready For A Potential Cashierless Tech Boom? – Retail TouchPoints While cashierless stores aren?t quite mainstream, they are gaining a foothold: 14% of retailers responding to the 2019 Retail TouchPoints Store Operat… www.retailtouchpoints.com
Is Personalization the Biggest Trend in the Food Industry Right Now? The food industry is upgrading itself to personalize mass-produced food by prioritizing customer… www.cioapplications.com
Burberry partners with Apple on personalized messaging “R Message” lets shoppers book in-store appointments, receive product advice and make purchases. www.retaildive.com
Uncertainty about the right size keeps many consumers from ordering shoes and clothing online. It also causes a lot of unnecessary returns, so Zalando works on innovative solutions. www.retaildetail.eu
