Tag: customer experience

Walmart, Ford partnering to explore autonomous car delivery

On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it’s calling a pilot effort. It’s part of Walmart’s strategy to innovate when it comes to serving customers, according to a… www.retailcustomerexperience.com

What Types of Personalized Content Appeal to Consumers?

How Can Marketers Appeal to Consumers with Personalization? According to a March 2019 survey from Evergage, 86% of B2C respondents said they?re driven to personalization in the hopes that is delivers a better customer experience, with 61% noting they hope to generate measurable ROI. Fifty-eight percent of respondents said they hope to increase loyalty when