5 trends shaping the future of in-store retail experiences Bobby Marhamat, CEO of Raydiant, writes that if retailers give customers what they want they can ensure retail success this decade by taking advantage of the top five trends shaping the future of the in-store experience. www.retailcustomerexperience.com
Top 10 Friction Points in the Customer Journey and How To Fix Them Friction points in the customer journey can lead to immediate site abandonment. Learn how to optimize the digital customer experience to improve CX and conversion. www.the-future-of-commerce.com
IKEA Dubai Launches A Promotion With A New Currency: Time – Retail TouchPoints IKEA Dubai is running a promotion that lets customers spend their time as money, according to Forbes. Shoppers can show associates their Google Maps timeline at checkout to be credited for the amount of time they spent traveling to IKEA stores, with
Retail Store Tours Names 8 Consumer Experience Award Winners – Retail TouchPoints Retail Store Tours has named the winners of its 2020 Consumer Experience Awards, which include retailers such as Sephora, Nordstrom, Starbucks and b8ta. Winners are named in seven categories, based on individual factors that promote consumer engagement and drive retail shopping growth. An
Ever-changing digital landscape: What e-commerce retailers need to know Joe Harris, partner and chief revenue officer at Wheroware, shares the top five elements in e-commerce retailers need to know and explains why retailers must focus wholly on the customer. www.retailcustomerexperience.com
Retailers: Make Your Website Accessible Or Leave Money On The Table Just 2 percent of websites are designed for accessibility. Learn how to incorporate inclusive design principles for a more accessible shopping experience. go.forrester.com
The 2020 Vision for U.S. Retail and Beyond In the future, will your wearable device recommend what to add to your grocery list? Will you be able to order a new chair from a mobile 3D printer that can deliver it to you in the next hour? When you reach for your favorite brand on
Retailers, Shoppers Are All About BOPIS and BORIS Retailers are understanding the importance of enabling these fulfillment options to eliminate the pains of shipping and processing, but how can a sound BOPIS and BORIS strategy ensure that they deliver a seamless purchase and return experience that actually drives customer loyalty and improves the bottom line?
Individualization vs personalization: Why it isn?t actually personal at all When it comes to individualization vs personalization, there’s a big difference – especially when it comes to the customer experience. www.the-future-of-commerce.com
Relevancy and responsiveness: The secrets to successful brand growth Maintaining relevance and responding rapidly to consumer demand has helped Microsoft, Coca-Cola, McDonald’s and Disney retain their spot in Interbrand’s top 10 after 20 years. www.marketingweek.com
