COVID-19: How retailers can overcome the challenges of a pandemic Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses can meet consumer demand in these challenging times. www.retailcustomerexperience.com
More Consumers Are Relying on Meal Kits amid COVID-19 Pandemic Meal kits are experiencing an uptick in popularity as more people practice social distancing and turn to alternatives to limit their grocery store shopping. www.emarketer.com
Why Tech Companies Can Regain Consumer Trust as Coronavirus Crisis Continues As the government continues to wrestle with the coronavirus epidemic, US consumers and news organizations have rediscovered one of the things that made social media so valuable: Democratizing information about a fast-moving global story brings to light important narratives that official sources may miss,
Coronavirus Is Changing How Consumers Shop As uncertainty over coronavirus continues to grow, consumers are becoming more cautious about shopping in public places and are utilizing online shopping as a means of getting necessities. www.emarketer.com
SustainAbility Trends 2020 – What’s Next for Sustainable Business? SustainAbility?s annual trends report, in which we explore global sustainability issues and trends that will shape the business agenda in 2020. trends.sustainability.com
How Digital Are Millennials in Their Shopping? At a life stage that entails lots of buying, millennials are combining digital and in-store shopping in ways that work best for them. www.emarketer.com
Le nouveau shopper : la transformation du parcours d’achat Le monde change rapidement. Pour rester compétitifs, les retailers doivent s’adapter. Dans ce livre blanc, Stuart Wood décrypte les 5 changements clefs qui secouent le monde du commerce, leurs causes, et comment s’y adapter. www.ipsos.com
Top 10 Friction Points in the Customer Journey and How To Fix Them Friction points in the customer journey can lead to immediate site abandonment. Learn how to optimize the digital customer experience to improve CX and conversion. www.the-future-of-commerce.com
The 5 Facets Of Success In The Subscription Economy – Retail TouchPoints The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty
How Afterpay Is Changing the Way Consumers Shop Digital installment plans are growing in popularity, particularly among more budget-conscious, younger consumers. In the past year, adoption of digital interest-free payment programs grew from 24% in Q1 2019 to 30% in Q3, per data from CivicScience. www.emarketer.com
