Month: December 2019

Ikea takes stake in start-up to optimise returns

Ikea takes stake in start-up to optimise returns Ikea has taken a minority stake in Optoro, an American start-up that develops software aimed at making returns more efficient. The investment fits in with the objective of the Swedish retailer to be a circular company by 2030. www.retaildetail.eu

After Black Friday follows ‘Make up your mind Monday’

After Black Friday follows ‘Make up your mind Monday’ Black Friday has a new spin-off: ?Make up your mind Monday’, the day which sees the most returns from bargain hunters who regret their decisions. It signals a major problem, as returns in the holiday season cost retailers several billions. www.retaildetail.eu

7 ways to improve your omnichannel customer experience

7 ways to improve your omnichannel customer experience Winning in retail used to be about offering the right product at the right price. But now it?s more complex ? with features like whether you offer easy returns and free and fast shipping . This article explores the new demands facing retailers; how you can respond;

Influencers Could Help Drive Social Commerce

Influencers Could Help Drive Social Commerce Social networks like Instagram, Snapchat and TikTok have ramped up their social commerce efforts in the past year, shifting toward an ecosystem where users can discover, shop and purchase products one place. Initially, these social commerce features were only offered to brands, but now social networks are experimenting by