Month: October 2018

Online Grocery Shopping Is Reaching a Tipping Point – eMarketer

Retailers are betting big on delivery and fulfillment to improve customer experience Even though food and beverage has traditionally been a product category with low digital penetration in the US—we peg the category’s share at 2.8% of all retail ecommerce sales in 2018—online sales are steadily picking up steam. It’s not wholly clear if the

EasyJet adds a ‘Look & Book’ feature to its app

Source Trend Watching Customers can upload an image — Instagram images work best due to its geotagging data — and the airline will scan the image and enable the user to book a flight to the nearest airport. Currently the feature only works with European destinations.

Alexa, Where’s the Nearest Restaurant?

Alexa, Where’s the Nearest Restaurant? Nearly three in 10 US voice assistant users ask their device to find neighborhood shops, restaurants and businesses, according to a Chatmeter survey. retail.emarketer.com  

Richemont and Alibaba unveil global partnership

Richemont and Alibaba unveil global partnership | WARC Richemont, the Swiss luxury goods group, has formed a strategic partnership with Alibaba, the Chinese e-commerce giant, in a move that has the potential to shake up the global luxury industry. www.warc.com  

How to Transform Loyal Customers into Brand Advocates

How to Transform Loyal Customers into Brand Advocates – eMarketer Trends & Interviews Jason Williams, community director for B2B software management system Ipswitch, discusses how he coordinates across internal teams to deploy a loyalty strategy that gets customers talking. www.emarketer.com  

Lessons from Subscription Commerce Companies

Lessons from Subscription Commerce Companies Despite ups and downs in the subscription commerce segment, it’s still a subject of great interest in the retail industry. Most brands that started online and direct to consumer have expanded to retail channels, either through partnerships or acquisitions. retail.emarketer.com  

The Social Series: Who’s Using Snapchat? | Infographic

The Social Series: Who’s Using Snapchat? | Infographic – eMarketer Trends, Forecasts & Statistics This year, 84.8 million people in the US?or roughly a quarter of the population?will use Snapchat, a 7.1% increase from 2017, according to eMarketer estimates. www.emarketer.com social series